Returns Policy
Track your order
Your purchase history
Returns procedure
Refund policy
Change or cancel an order
If you wish to change or cancel an order contact our Customer Service team on 08456 800 693 any time between 9am and 5pm, Monday to Friday. Please have the order number and date the order was placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure.
If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 20% of the order price.
Track your order
To check your order status, just click on the Your orders link at the top of the page, sign in and then View orders.
- Order received means your order hasn't been processed yet.
- Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
- Despatched means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
- Cancelled means your order has been cancelled either by you or us.
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team or telephone on 08456 800 693 between 9am and 5pm, 5 days a week.
Your purchase history
To find out more information on your past orders, please sign into your account. and view your order history
Returns procedure
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns can be made through either of these options:
Returns via Royal Mail or courier collection
Call us on 08456 800 693 or email us at info@needed4.com including: order number, product description, the reason for the return and whether you want a refund or a replacement. We will email you back with instructions for returning by Royal Mail or we will arrange for the courier to come to collect the product you wish to return . Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of damaged or faulty goods.
Refund policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
Please see below for exceptions to this policy. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on personalised, made-to measure/order or perishable goods (such as food, plants or flowers) unless they are faulty: * For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: Mattresses, mattress toppers, duvets, pillows, personal grooming products, cosmetics, pierced jewellery, children’s car seats, CD, DVD, tapes or other recording media, software or videos.
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns except for unwanted purchases of furniture, large electrical appliances and outdoor toys. *
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
